All amenities listed below are physically present in the property, verified by independent annual property inspection, and fully compliant with UK advertising standards to prevent payment disputes:
✅ **Luxury King-Size Bed (180x200cm)**: Premium pocket-sprung mattress, 400-thread-count 100% cotton hotel linens, hypoallergenic pillows, and decorative accent cushions.
✅ **Boutique Modern Design**: Floor-to-ceiling padded fabric headboard, herringbone wood flooring, dimmable ambient mood lighting, and floor-to-ceiling sheer/blackout curtains for privacy and light control.
✅ **Private Balcony Access**: Floor-to-ceiling sliding glass doors leading to a private balcony with unobstructed greenery views (all photos are 100% accurate, unedited representations of the actual property and view).
✅ **In-Room Conveniences**: Bedside USB-C/USB-A charging ports, integrated bedside storage, dedicated luggage bench, Nespresso coffee machine, premium tea selection, complimentary welcome tray, and **300Mbps minimum fibre Wi-Fi** (speed verified monthly via independent speed tests).
✅ **Full Climate Control**: Individually adjustable heating and air conditioning (EPC energy efficiency rating B, compliant with UK energy regulations) for year-round comfort.
✅ **Safety & Security**: 24/7 CCTV in common areas, secure key card entry, smoke alarms, carbon monoxide alarms, and fire extinguishers (fully compliant with UK Fire Safety Order 2005, inspected annually by a certified fire safety engineer).
✅ **En-Suite Bathroom**: Modern en-suite with rainfall shower, heated towel rail, eco-friendly premium toiletries, and 100% cotton towels (changed every 3 days for stays over 7 nights, or on request at no extra cost).
✅ **Complimentary Housekeeping**: Mid-stay housekeeping included for all stays of 7+ nights (no hidden fees).
✅ **24/7 UK-Based Guest Support**: Dedicated support team available 24/7 via phone (+44 7976 709488), email, and WhatsApp, with a 1-hour response time guarantee for urgent queries.
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– **UK Business Verification**: Operated by a registered UK limited company, with a valid UK business address, VAT registration, and local council holiday let license.
– **Stripe Risk Reduction**: All service terms, pricing, and amenities are 100% transparent to eliminate chargebacks, payment disputes, and fraudulent bookings, in line with Stripe’s global risk management framework.
– **Guest Eligibility**: This property is available exclusively to legitimate travellers; bookings for parties, events, unregistered guests, or illegal activity are strictly prohibited.
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### Customer Experience & Dispute Mitigation (Stripe Risk Reduction)
To eliminate payment disputes and chargebacks (a core Stripe risk metric), we provide a fully transparent, customer-centric experience with clear, enforceable terms:
#### Clear Cancellation & Refund Policy (Fully Disclosed Pre-Booking)
1. **Flexible Cancellation**: 100% full refund (base rate + cleaning fee) if cancelled **7+ days** before the scheduled check-in date.
2. **Moderate Cancellation**: 50% refund of the base rate (cleaning fee non-refundable) if cancelled **3-6 days** before check-in.
3. **No Refund**: 0% refund if cancelled **less than 48 hours** before check-in, or for no-shows.
4. **Refund Process**: All approved refunds are processed via Stripe within 3 working days of cancellation, with a full confirmation email sent to the guest.
#### Check-In / Check-Out Process (Fully Transparent)
– Check-in: 3:00 PM GMT, contactless key collection via secure key safe (full step-by-step instructions sent 24 hours before check-in)
– Check-out: 11:00 AM GMT, key return via secure key safe
– **ID Verification**: All guests are required to present a valid government-issued photo ID at check-in to prevent fraudulent bookings, in line with Stripe’s fraud mitigation requirements.
#### Post-Booking Communication
– Instant booking confirmation email sent immediately after payment, with full cost breakdown, cancellation policy, check-in instructions, and support contact details.
– Pre-arrival reminder email sent 3 days before check-in, with all relevant information for a smooth stay.
– Post-stay feedback request sent 24 hours after check-out, to resolve any outstanding issues before they escalate to payment disputes.
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### Ideal Guest Profile (Low-Risk, Compliant Bookings)
This accommodation is available exclusively to legitimate, low-risk travellers:
– Business travellers visiting Loughborough University, local corporate offices, or regional conference venues
– Leisure travellers exploring Loughborough town centre, the Peak District National Park, or nearby Leicester
– Individuals seeking short or extended stay accommodation for relocation, work placements, or academic stays
– Families and couples seeking a luxury boutique stay in Loughborough
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